Frequently Asked Questions
HOW LONG DOES SHIPPING TAKE?
Shipping is free worldwide. Most orders arrive within 10-20 business days. You'll get a tracking number by email as soon as your order ships.
WHERE DO YOU SHIP FROM?
Our products ship from vetted fulfillment centers to reach you as quickly as possible, wherever you are.
WHAT IS YOUR RETURN POLICY?
If your item arrives damaged, defective or not as described, contact us within 7 days of delivery with a photo and we'll send a free replacement or full refund. See our Return & Refund Policy for details.
CAN I TRACK MY ORDER?
Yes. Every order includes full tracking. If your tracking hasn't updated in more than 7 days, email us and we'll look into it right away.
WHAT IF MY ORDER NEVER ARRIVES?
If your order hasn't arrived within 30 business days, contact us for a free replacement or a full refund, your choice.
HOW DO I CONTACT YOU?
Email hellopawnest@proton.me any time. We answer within 24 hours, 7 days a week.
IS CHECKOUT SECURE?
Yes. All payments are processed securely. We never see or store your card details.